Privacy Policy

Collection of Personal Information

When you browse our Site, interact with our services, or place an order, we collect certain personal details to improve user experience and facilitate transactions. This may include:

Device Information

  • Purpose: To ensure the website functions properly, analyse traffic, and enhance user experience.
  • How we collect it: Through cookies, log files, web beacons, tags, and pixels.
  • Shared with: Our third-party service providers for website analytics and optimization.
  • Collected Data: Browser type, IP address, time zone, cookie identifiers, page views, search terms, and site interactions.

Order Information

  • Purpose: To process your purchases, manage payments, arrange deliveries, provide order confirmations, and communicate updates.
  • How we collect it: Directly from you during checkout.
  • Shared with: Our payment gateway, logistics partners, and order processing services.
  • Collected Data: Name, billing/shipping address, contact details, email, payment information (including credit/debit card details), and transaction history.

Sharing of Personal Information

We may share your personal information with trusted third-party service providers to fulfil our contractual obligations, including:

  • E-commerce Platforms – We use secure platforms to manage our online store and process transactions.
  • Payment Gateways – We work with secure payment processors to ensure seamless transactions.
  • Delivery Partners – Your shipping details may be shared with logistics providers for order fulfilment.
  • Legal Compliance – We may disclose personal data to comply with legal obligations, court orders, or law enforcement requests.

For a detailed overview of how our third-party providers handle data, please refer to their respective privacy policies.

Use of Personal Information

We use collected data for:

  • Processing transactions and delivering products.
  • Providing customer support and responding to inquiries.
  • Enhancing website functionality and security.
  • Sending marketing and promotional communications (if opted in).
  • Detecting and preventing fraudulent activities.

Legal Jurisdiction

Since our platform caters to customers from across India and globally, any disputes, including those related to purchases and transactions, fall under the jurisdiction of Madhubani, Bihar, India. All disputes shall be governed by Indian law.

Data Retention

We store your personal information for as long as necessary to fulfil the intended purpose unless you request deletion. For details on data removal, refer to the Your Rights section below.

Cookies Policy

Cookies are small data files that help us enhance your browsing experience. We use different types of cookies, including:

  • Functional Cookies – To remember user preferences and settings.
  • Performance Cookies – To analyse website traffic and improve site performance.
  • Marketing Cookies – To deliver targeted ads and promotional content.
  • Social Media Cookies – To enable content sharing across social platforms.

Users can modify their cookie preferences through browser settings at any time.

Your Rights

Depending on applicable laws, you may have rights to:

  • Access, update, or delete your personal data.
  • Opt out of marketing communications.
  • Restrict or object to certain data processing activities.
  • Request data portability for certain types of information.

To exercise your rights, contact us at Info@madhubaniaangan.com.

Policy Updates

We reserve the right to update this Privacy Policy periodically. Any modifications will be posted on our website, and we encourage you to review it regularly.

For further inquiries or concerns, feel free to reach out at Info@madhubaniaangan.com.

Shipping Policy

Domestic Shipping

  • Shipping charges within India are calculated based on the weight of the order. The exact cost will be displayed at checkout.

International Shipping

  • Shipping fees for international orders are determined by weight and will be reflected at checkout.
  • Customers may be required to bear customs duties and import taxes as per their country’s regulations.
  • A confirmation email will be sent upon successful order placement.
  • Once your order is dispatched, you will receive an email with a tracking number to monitor your shipment through the courier partner’s website.

Estimated Delivery Time

  • Ready-to-ship products: 4-6 business days.
  • Made-to-order products: 3-6 weeks. (For urgent queries, please contact us at Info@madhubaniaangan.com).

As all our products are handcrafted and made-to-order, we do not offer exchanges or refunds once an order has been placed.

Order Cancellation

  • Once an order is confirmed, it cannot be cancelled.
  • For further assistance, feel free to email us at Info@madhubaniaangan.com.

Get in Touch with Us!

@Info@madhubaniaangan.com