Overview

At Madhubaniaangan, we strive to provide our customers with the best quality products. As a policy, we do not offer returns or exchanges on products that are delivered in perfect condition as per the order placed.

However, we value customer satisfaction. If you receive a defective or damaged item, or if the item is not in perfect condition, we are happy to issue a full refund based on the conditions listed below:

  • You received a defective item or the ordered item(s) arrived in damaged condition.
  • You must report the issue within 2 working days from the day the product is delivered to you.

Refund Process:

Once we receive and inspect your return, we will notify you regarding the approval or rejection of your refund request. The mode of refund may vary depending on circumstances:

  • If the refund is processed via Credit/Debit Card or Net Banking, please allow 10 to 14 working days for the credit to appear in your account. The refund timeline depends on the bank’s policy, and we have no control over delays.
  • If the refund is processed via e-wallet, the credit should be available within 24 hours.
  • During peak seasons, please allow up to 15-18 business days for your return to be processed.

If more than 15 business days have passed since your return was approved and you haven’t received the refund, please contact us at Info@madhubaniaangan.com.

How to Request a Return or Refund:

To request a refund, please email us at Info@madhubaniaangan.com. with your order details, including the reason for the refund request. Customer feedback is valuable to us, and we use it to improve our services.

To be eligible for a return, your item must be:

  • In the same condition as received, unworn or unused, with tags, and in its original packaging.
  • Accompanied by a receipt or proof of purchase.

Return Shipping:

If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items sent back without prior return approval will not be accepted.

You can send your returns to the following address:

For any return-related inquiries, feel free to contact us at:  

Damages and Issues:

Please inspect your order upon delivery. If the item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and resolve it promptly.

Disclaimer:

  • As our products are hand-painted, no two motifs will be identical—this is the beauty of handcrafted art.
  • Colour variations may occur due to differences in computer and mobile screen displays.
  • Our products are handwoven; slight unevenness in fabric is a natural characteristic of handloom textiles. Please consider this before placing an order.

For any further questions or concerns, you can always reach us at : Info@madhubaniaangan.com.